Return Policy

1. Overview

This Refund and Cancellation Policy governs all purchases made through www.kamikinvestment.com. Our aim is to provide a clear, fair, and legally compliant shopping experience for our customers across Europe. By placing an order on our website, you agree to the terms outlined below.

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2. Standard Right of Withdrawal (14-Day Cooling-Off Period)

In accordance with European Union Directive 2011/83/EU on Consumer Rights and UK Consumer Contracts Regulations, customers residing in the European Union, European Economic Area, or United Kingdom have the right to withdraw from their purchase without giving any reason within 14 calendar days.

Period: The withdrawal period expires 14 days from the date on which you (or a designated third party other than the carrier) physical possession of the goods.
Notification: To exercise your right of withdrawal, you must inform kamikinvestment of your decision by sending an explicit written request to mediator@kamikinvestment.com prior to the expiration of the 14-day period.

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3. Return Procedure & Shipping Costs

If you choose to return your items under the standard Right of Withdrawal:
1. Contact customer support at mediator@kamikinvestment.com to initiate the return request.
2. Ship the items back to our designated return facility:
kamikinvestment Return Center
161 Bay Street, Suite 4240
Toronto, ON M5J 2S1
Canada

Return Conditions:
Items should be returned in their original condition, unworn, unused, and with original packaging where reasonably possible.
Unless the item is damaged or non-conforming, the customer shall bear the direct costs of returning the goods to our return address in Canada.

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4. Damaged, Defective, or Incorrect Goods

We take quality and order accuracy seriously. If you receive an item that is damaged, defective, or incorrect, you are entitled to a remedy under statutory consumer rights.

No Return Required for Damaged Goods: If your item arrives damaged or defective, you are not required to physically ship the damaged item back.
Procedure: Contact mediator@kamikinvestment.com within a reasonable timeframe after delivery. Provide a clear description along with photographic or video evidence of the issue.
Resolution: Upon review and verification of the evidence provided, kamikinvestment will issue either a full refund or send a free replacement shipment, depending on your preference and item availability.

Delivery Investigations: If your shipment exceeds the estimated transit time or appears delayed, please notify us at mediator@kamikinvestment.com.
Process: kamikinvestment will immediately open a formal trace/investigation with the carrier (DHL, FedEx, UPS, or relevant local postal partner).
Resolution: Based on the official outcome of the carrier’s investigation, if the package is deemed lost in transit or significantly delayed beyond reasonable operational limits, kamikinvestment will provide a full refund or dispatch a complimentary replacement order.

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6. Payment Methods & Refund Processing

All refunds are processed using the original payment method selected at checkout. Accepted payment methods on www.kamikinvestment.com include:
Credit & Debit Cards: Visa, Mastercard, American Express
Digital Wallets: Apple Pay, Google Pay

Refund Timelines:
Once a refund is approved or returned goods are inspected at our facility, the refund will be issued promptly.
In line with applicable European legislation, approved refunds will be credited within 14 calendar days of approval or receipt of returned goods. Please note that card issuers and banking institutions may require additional processing business days to display the refunded credit on your account statement.

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7. Order Cancellations

If you wish to cancel an order before it has been dispatched, please contact mediator@kamikinvestment.com immediately. If the order has not yet been handed over to the courier, we will cancel the order and issue a full refund. If the package has already been handed to the carrier, the standard Right of Withdrawal policy (Section 2) will apply upon receipt.

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8. Contact Information

For all questions regarding returns, refunds, order updates, or cancellations, please reach out to our dedicated support email:

Brand / Store Entity: kamikinvestment
Website: www.kamikinvestment.com
Customer Support Email: mediator@kamikinvestment.com
Mailing & Return Address: 161 Bay Street, Suite 4240, Toronto, ON M5J 2S1, Canada